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WHO-Operations Support and Logistics (OSL) Officer-P3-Farchana, Chad

Farchana, Chad
Position Title: Operations Support and Logistics Officer (OSL)
Receiving Agency: WHO
P Level: P3
Location: Farchana, Chad
Duration: 6 months
Language: Fluency in English required, working knowledge of Arabic desirable
  1. Background and Justification
    • Purpose of the Position
In the context of the WHO Health Emergencies Programme, the incumbent will provide of a well-rounded logistics and operations support services. Support the emergency team in the establishment of the tactical means to perform its mission in the best possible conditions, setting and managing all required working, living, communicating and transporting facilities, ensuring timely and adequate supply of the required medical and non-medical commodities and providing health logistics support to ensure that WHO health activities are performing up to Sphere standards.  The incumbent will be deployed to emergency operations when required.

Objectives of the Programme and of the immediate Strategic Objective

The mission of WHO’s Health Emergencies Programme (The Programme) is to help countries, and to coordinate international action, to prevent, prepare for, detect, rapidly respond to, and recover from outbreaks and emergencies.

Organizational context (Describe the individual role of incumbent within the team, focusing on work environment within and outside the organization)


Under the supervision of the Team Lead, the overall guidance of the WHO Health Emergencies (WHE) Lead and Head of WHO Country Office, working closely with counterparts at the respective regional office, HQ, other WHO staff and partners, the incumbent acts as the logistics specialist who provides required support to the WHO emergency team and ministry of health of the host country.  This involves ongoing contacts with a broad range of WHO staff and responders as well as a broad range of official from the Ministry of Health (MOH), to provide technical support on priority actions to be taken and contribute in designing and implementing logistics plans of action pertaining to the health emergencies, including identifying needs and gaps, guiding access to common logistics facilities at country level.  The present position under WHE (which is a single programme across the Organization) may be relocated to another duty station, including at Regional or Country level, based upon the technical needs of the Programme.


Summary of Assigned Duties (Describe what the incumbent has to do to achieve main objectives; include main achievements expected):


During deployment, the duty station may change, and duties may be modified, based upon the technical needs of the Programme. The incumbent will perform all or part of the following duties:


  1. Support the cross-border country office for preparing and launching an invitation to bid (ITB) for the construction of a camp for the WHO team.
  2. In compliance with the WHO rules and regulation, based on a comprehensive forecast of the supply needs and in collaboration with the UN partners present (WFP and logistics cluster), plan an end to end, timely provision of quality and adequate supplies, equipment and consumables for the health emergency operations.
  3. Facilitate customs clearance, reception, transportation, storage and distribution of supplies to affected areas and populations.
  4. Manage WHO warehouses and inventory; implement stock control mechanisms.
  5. Maintain the required stockpiles of essential emergency equipment, e.g. personal deployment material, radios, satellite telephones, IT equipment, etc.
  6. Manage the WHE fleet, including planning and monitoring fleet movements, oversee the maintenance of vehicles.
  7. In close cooperation with the Field Security Officer, ensure that appropriate and safe living conditions are provided to WHO-deployed staff and responders.
  8. Facilitate the set-up of the Health facilities supported by WHO, support the appropriate functioning of the health facilities, mobile medical activities such as vaccination campaigns, laboratory support and other emergency health related activities.
  9. Ensure that water, sanitation and infection control required activities are in place and up to standard for all health facilities supported by the WHO.
  10. Provide quality assurance to the set up and sustainable access to adequate, efficient and safe cold chain facilities for a reliable supply of medical items requiring temperature control environment.
  11. Undertake regular field assessments to monitor supply management, stock movements and storage conditions.
  12. Monitor and report regularly to the emergency team, drawing their attention to needs, gaps and problems, and proposing remedial actions.
  13. Perform any other related incident-specific duties, as required by the functional supervisor.

2. Recruitment Profile

Competencies: Generic

Describe the core, management or leadership competencies required. (See WHO competency model. List in order of priority, commencing with the most important ones)
  1. Teamwork;
  2. Respecting and promoting individual and cultural differences;
  3. Communication;

*Note: Position descriptions that possess supervisory/managerial responsibilities require one additional mandatory competency from the Management competencies: *“Creating an empowering and motivating environment.” In addition to the above mentioned mandatory competencies, the hiring manager can select one or two additional competencies (from the Core, Management or Leadership group) that are considered essential to successfully perform the functions of the position.

Functional Knowledge and Skills

    • Describe the essential knowledge and the skills specific to the position
  • Demonstrated knowledge logistics management in emergency context, with proven ability to identify and solve technical problems in difficult circumstances. 
  • Excellent analytical and organizational skills.
  • Excellent interpersonal skills and ability to work under pressure. 
  • Proven ability to promote cohesive action and convince officials with tact and diplomacy.

Education Qualifications

* Essential

A first university degree in public or business administration, logistic management, logistics, engineering, pharmacy or related field from an accredited/recognized institute.


Professional certification/qualification in areas such as transport, distribution and supply chain management. Degree or training in information management systems and their application to logistic, transport or supply management and monitoring.


* Essential

At least five years’ related experience, at the national and international levels, in managing emergency logistics operations and supply operations in international organizations/institutions, part of which in the field supporting emergency humanitarian operations.

  • Prior working experience with WHO/UN, health clusters partners, recognized humanitarian organizations or with an international nongovernmental organization.
  • Experience or knowledge of import/export and customs administration.
  1. Use of Language Skills

Excellent knowledge of English; Working knowledge of Arabic would be an asset.


Other Skills (e.g. IT)

  • Excellent knowledge of Microsoft Office applications.
  • Demonstrated computer skills with emphasis on databases management to monitor supplies and inventory, and forecast needs. 
  • Demonstrated skills in using equipment such radio and satellite phones.
CANADEM and its partners have a no-tolerance policy for inaction to prevent, respond to and follow up on alleged cases of Sexual Exploitation, Abuse, and Harassment (SEAH). For this reason, we adhere to all policies, procedures and training of the United Nations on The Prevention of Sexual Exploitation, Abuse, and Harassment (PSEAH). CANADEM mandates all deployees successfully complete the PSEA online course. This e-learning course is composed of a set of lessons designed to raise awareness about SEAH, become familiar with a range of measures to combat SEAH, understand the impact on victims and the consequences for UN Personnel who commit Sexual Exploitation, Abuse, and Harassment.

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