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UNFPA-GBV Case Management Specialist-P3/P4-Cox's Bazar, Bangladesh

Cox's Bazar, Bangladesh
UNFPA-GBV Case Management Specialist-P3/P4-Cox's Bazar, Bangladesh

Duration: 6 months

Background/Reason for Request

Since August 2017, targeted violence against Rohingya communities in Rakhine State, Myanmar has forced over 728,000 people to flee into the Cox’s Bazar district of Bangladesh. More than half of these new arrivals are women and girls. Refugees - especially women and girls - are disproportionately affected by GBV in many forms including rape, conflict-related sexual violence, intimate partner violence, sex trafficking and commercial sexual exploitation, child and forced marriages, sexual exploitation, survival sex, and forced engagement in the drug and sex trades.
UNFPA is the lead UN Agency providing services to meet the needs and mitigate risks related to Sexual and Reproductive Health (SRH) and Gender Based Violence (GBV) globally and in Bangladesh. UNFPA maintains a dedicated presence in the Cox’s Bazar district, with an office and personnel that oversees GBV response and prevention programming for Rohingya and host communities, and a strong collaborative working relationship with implementing partners that deliver GBV services. A key part of effective GBV response is the provision of appropriate case management services to survivors. UNFPA is committed to ensuring that such services are high quality and fully aligned with IASC GBV CM guidelines.
The GBV Case Management Capacity Building Initiative (GBV CM CBI) is being rolled out by the GBVIMS Global Team to strengthen capacity on GBV case management. The overall objective of this initiative is to support country-level service providers to provide quality care, support and protection to GBV survivors, with a focus on safe, ethical and comprehensive GBV case management. The specific purpose of the GBV CM CBI is to develop a national Pool of Trainers on GBV case management and a cadre of country-level GBV actors with enhanced understanding and commitment to GBV case management based on the Interagency Guidelines for Providing Care and Case Management Services to Survivors of Gender-based Violence in Humanitarian Settings, (IA GBV CM Guidelines) and accompanying tools and training materials.
In Cox’s Bazar, UNFPA is supporting this initiative with the recruitment of a GBV Case Management Focal Point (GBV CM Focal Point). The duties of the GBV CM Focal Point will be to ensure a successful roll-out of three GBV CM CBI phases:
  1. Preparation & Planning: This phase consists of assessing the capacity of existing actors in terms of GBV case management practices, conducting a desk review on available resources related to GBV case management in-country and selecting the participants for the training of trainers (ToT).
  2. In-person training of trainers (ToT): The GBVIMS Global Team conducts an eight-day, in-country ToT based on the IA GBV CM Guidelines and identifies candidates for the Pool of Trainers based on individual assessments during the ToT.
  3. Follow up phase: In-country actors (1) develop interagency and organisational action plans to ensure that GBV case management protocols and practices are in line with the IA GBV CM Guidelines; and (2) the Pool of Trainers prepare and deliver step-down trainings. The GBVIMS Global Team provides remote coaching and mentoring to further capacity building efforts.
Overall COVID-19 Situation in country:
The COVID19 pandemic is affecting the entire country, movement is restricted, people and protection systems weakened; women and girls are at a greater risk of experiencing gender-based violence and the threat of harmful practices including forced marriages are further heightened. The COVID pandemic has increased the vulnerability of women and girls’ mental health and psychosocial problems. This attributes to different factors including the reduction of services to critical services; movement restriction which leads to an increase intimate partner abuse; economic pressures; fear of the virus; intervention modality change (from in-person case management to remote); poor network in the camp affecting the quality of remote case management; limited capacity of service providers to address mental health and psychosocial needs in women and girls.
Also, COVID prevention measures that have been put place has negatively affected the number of women and girls who are receiving services in women & safe spaces. The women and girls’ mental health and psychosocial needs is also exacerbated as Rohingya refugees in Bangladesh reported experiencing extreme levels of mental health distress, including trauma, depression, and anxiety.
Security Situation Summary in country and main threats: (i.e., armed conflict, terrorism, crime, social unrest, hazard)
Currently Cox’s Bazar is stable. 
There are no signs of armed conflict or possible terrorist attacks. Petty crime is like in any other city but there is no evidence that UN or humanitarian workers are targeted. The HoSo participates in the monthly ASMT meetings, however, in case of an emergency all agencies are informed by UNDSS immediately. All international staff are provided with radios for use while in the field and also for checks once a week.
Key Profile Information: UNFPA is also leading the GBV Sub-Sector coordination in Cox’s Bazar, which comprises more than 30-member organizations including UN, INGO, NGO and government agencies operating in the Rohingya refugee camps and the surrounding affected host community locations. The GBV Sub-Sector works alongside the Child Protection Sub-Sector (led by UNICEF) within the Protection Sector (led by UNHCR). The Sub-Sector also works with other humanitarian sectors within the Inter-Sector Coordination Group (ISCG). The Sub-Sector coordinates the GBV prevention and response through strengthening community-based GBV programming. These include ensuring access to quality multi-sector GBV response services for survivors, building the capacity of GBV service providers and other stakeholders in order to deliver quality care in line with best practices and minimum standards for humanitarian settings, and enabling active participation of affected communities in GBV awareness-raising, response, prevention and risk mitigation.
In coordination with the Cox’s Bazar GBV Sub-sector (GBV SS), the GBV CM Focal Point is responsible for driving the successful implementation of the GBV CM CBI. The GBV CM Focal Point will facilitate the implementation of the GBV CM CBI by supporting organizations that are providing GBV case management services to ensure that they meet IA GBV CM guidelines and standards in terms of protocols and practices. The GBV CM Focal Point will work in close collaboration with the GBV SS as well as other sectors (i.e. Child Protection and Protection) to ensure synergy in approaches and standards.
The GBV CM Focal Point will also work closely with the GBVIMS Global Team for the organization of the in-country ToT and follow-up activities, as well as monitor the Pool of Trainers and implementation of capacity building activities. This role requires the ability to work across agencies as it will support all GBV case management service providers.
Specific Duties and Responsibilities include:
1. Coordination
  • Organize regular GBV Case Management coordination meetings, and provide updates during the GBV sub sector coordination meetings.
  • Coordinate regularly with Case Management Task Team, working group focal points to strengthen and promote GBV prevention and response.
  • Organize monthly Case Management Task Team meetings, with Case management actors
  • Develop an interagency action plan with the GBV coordination group.
  • Hold regular meetings with the Pool of Trainers to follow up on the implementation of the action plan, availability, feedback on step-down trainings, etc.
  • Draft or update interagency protocols and procedures (i.e. SoP) to improve practices and standards for GBV case management in consultation with existing GBV coordination groups.
  • If needed, recommend changes to the Pool of Trainers (i.e. is staff are no longer available) or flag to the GBV coordination group and the GBVIMS Global Team any challenges linked to the Pool of Trainers (i.e. staff turnover, lack of availability, etc.)
  • Coordinate between Child Protection and GBV SS on rollout of Primero/v2 for the respective Primero using members.
2. Capacity Building
  • Regularly meet with GBV case management service providers to assess their capacity building needs.
  • Build capacity of service providers in handling child survivors and providing child survivor services.
  • Support in-person or remote delivery of step-down trainings by the Pool of Trainers. This includes following up on the disbursement of the funds (if any) to support step-down trainings. When needed, support the adaptation of the content of the training to fit the needs of the participants.
  • Coordinate the organization of remote or in-person trainings (in-depth or refresher), coordinate coaching and mentoring in collaboration with the GBVIMS Global Team.
  • Conduct quality checks with case management organizations on tools in place to ensure quality service delivery. This includes forms, protocols and procedures.
  • Provide technical guidance and assistance for GBV case management organizations that are adopting Primero / Primero v2.
3. Monitoring & Evaluation
  • Maintain an updated list of the Pool of Trainers (including up-to-date contact information).
  • Collect training reports, including results of pre- and post-tests for the step-down trainings.
  • Track results related to the step-down trainings using the M&E forms provided by the GBVIMS Global Team.
  • Strengthen supervision aspects by the ToT’s to case managers, and case workers in a view to improve capacity.
  • Support the completion of the final evaluation of the GBV CM CBI.
  • Conduct regular analysis of client feedback survey data, share with the GBV SS, and create capacity building plans accordingly.
4. Communication
  • Hold quarterly meetings with the GBVIMS Global Team to review the results of the GBV CM CBI and plan for the next steps.
  • Communicate with the GBVIMS Global Team any gaps identified in the present guidelines during rollout.
The GBV CM Focal Point will work under the direct supervision of the GBV SS Coordinator, Cox’s Bazar and the overall guidance of the UNFPA Head of Sub-Office, Cox’s Bazar.
Travel between Cox’s Bazar city and the camps and host communities will be required
Competencies and Qualifications
  • Advanced degree with specialization in areas such as social work, psychology, public health, gender, law/human rights, international relations, or a related field.
Knowledge and Experience:
  • Mastery of gender-based violence issues, with experience in humanitarian programming;
  • Over 5 years of experience working on GBV case management working directly with GBV survivors.
  • Clear understanding of the Interagency Gender Based Violence Case Management Guidelines (2016) and Standard 3 of the Inter-Agency Minimum Standards for GBV in Emergency Programming (2019). Prior use of the tool to deliver training is highly desirable. 
  • At least 2 years of experience implementing GBV case management programs;
  • Experience in training or facilitation in order to form teams that can train on GBV case management and provide "coaching”;
  • Experience in supervision of GBV case workers;
  • Demonstrated organizational skills: the ability to work independently and productively with multiple stakeholders in a fast-paced environment;
  • Demonstrated understanding of issues related to confidentiality, data safety and other ethical concerns related to the sharing on sensitive data between humanitarian agencies;
  • Excellent interpersonal and communication skills: the ability to successfully and effectively liaise with people in a wide range of functions in a multi-cultural environment;
  • Fluency in English required. Knowledge of Bangla and/or the local language is a distinct asset.

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