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WHO-EOC Technical Officer-P3-P4-Rwanda

Multiple Duty Stations, Rwanda
Position:                                              Cleared by ROs and classified by HRD/HQ
Position Title:                                      Technical Officer - Emergency Operations Centre (EOC)
Grade:                                                 P4

Major Office:                                      RO or WCO

Duty Station:                                      Multiple duty stations
Organization:                                      HQ/WHE WHO’s Health Emergencies Programme
Nature of Position:                                                            
First Level Supervisor:                      The reporting lines will be identified in accordance with the level of the emergency


1.Background and Justification

  • Purpose of the Position
In the context of the WHO Health Emergencies Incident Management System (IMS), at the country level, the incumbent will have front line responsibility for managing and overseeing the entire EOC’s systems (hardware and software), its critical infrastructure and implementing new staff support tools and ensure they are well maintained and operational through the full cycle of the health emergency preparedness, response  and recovery operations.
Objectives of the Programme and of the immediate Strategic Objective
The mission of WHO’s Health Emergencies Programme (The Programme) is to help countries, and to coordinator international action, to prevent, prepare for, detect, rapidly respond to, and recover from outbreaks and emergencies.

Organizational context (Describe the individual role of incumbent within the team, focusing on work environment within and outside the organization)

Reporting to the relevant supervisor, and under the overall guidance of the Incident Manager and the Head, WHO Country Office (WCO) and/or the Regional Emergency Coordinator, the incumbent will have front line responsibility for managing the EOC, at the country or regional level, ensuring the overall compliance with the emergency standard operating procedures (SOPs). The incumbent will manage a team of technical staff, liaise with counterparts within the organization to ensure coordination and implementation of operational services.  In addition S/he will build partnerships and liaise with other UN agencies, national counterparts, external vendors and other service providers to ensure the proper establishment of operations and maintenance required for the EOC.

Summary of Assigned Duties (Describe what the incumbent has to do to achieve main objectives; include main achievements expected):


During deployment, the duty station may change, and duties may be modified, based upon the technical needs of the Programme.


  1. Oversee and manage the critical infrastructure operations of the emergency operations centres (EOC) by ensuring that all of the EOC’s functionality, systems, hardware, software are well maintained and operational throughout the full emergency management cycle, implement innovative staff support tools for emergency operations.
  2. Contribute to the development and implementation of operational procedures and structures for efficient managing of response to health emergencies, this involves providing technical advice, building partnerships and  liaising with the incident management team, WCOs, other regions, headquarters and Member States EOC structures, as needed.
  3. Manage a network of EOC as applicable; develop a series of new tools, and products to synergize activities between the existing structures and procedures for efficient running of emergency operations with the EOC. Manage and report on EOC system initiatives.
  4. Promote multidisciplinary and cross-cutting approaches and information-sharing. Provide technical expertise to the information management, telecommunications, geospatial information systems and security management.
  5. Oversee that the EOC personnel have access to orientation and develop new training tools to support their effectiveness during an emergency.
  6. Provide advice and guidance to all WHO staff and responders upon arrival to the incident site, provide the required briefing and guidance, ensure full integration within their respective teams and facilitate their mission.
  7. Proactively participate in operational support responses to health emergencies. Act as a surge capacity when required.
  8. During the recovery phase, manage the demobilization of the Operations Centre, this includes:
  • return of borrowed equipment to the appropriate locations
  • replacement of broken or lost items
  • restock of supplies and equipment.
  1. Act as a resource on emergency operations’ activities for the Incident Manager, when required.
Perform any other related incident-specific duties, as required by the functional supervisor
2.    Recruitment Profile Competencies: Generic
Describe the core, management or leadership competencies required - See WHO competency model - list in order of priority, commencing with the most important ones.

1.    Communication
2.    Respecting and promoting individual and cultural differences
3.    Moving forward in a changing environment
4.    Ensuring the effective use of resources
5.    Teamwork.

Functional Knowledge and Skills

*    Describe the essential knowledge and the skills specific to the position

•    Demonstrated knowledge and experience in operational support responses to health emergencies and events management.
•    Sound analytical, planning and organizational skills.
•    Ability to work under pressure, obtain results while and adhering to tight deadlines.
•    Tact, diplomacy and courtesy when working in multicultural and multidisciplinary environment.

Education Qualifications

* Essential
Advanced university degree (Master’s level or above) in management, public or business administration, health, information management, computer sciences, or related field from an accredited/recognized institute.
Professional training in emergency management, events management and/or public health.
Post-graduate degree or studies in one of the above fields.

* Essential
At least seven years of relevant experience, combined at the national and international levels in supporting emergency operations involving applying public health emergency planning and management systems.

Experience in developing countries. Prior humanitarian working experience at field level, with WHO, health cluster partners, recognized humanitarian organizations, other UN agencies or with an international nongovernmental organization.
Excellent knowledge of English or French (depending on the country of assignment). Working knowledge of another WHO official language would be an asset.
Other skills:
Proficiency in MS Office with the use of IT facilities for information-sharing and/or database management.
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