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WHO-Case Management/ETC Expert-P3/P4-Kigali, Rwanda

Kigali, Rwanda
  1. Background and Justification
*Purpose of the Position
In the context of the WHO Health Emergencies Incident Management System (IMS), at the country level, the incumbent will provide technical support to the incident management teams, Ministry of Health (MOH) and other partners in strengthening case management and response activities, overseeing and monitoring implementation care and needs for management of affected populations, throughout the full cycle of the incident.
  1. Job Description
*Objectives of the Programme and of the immediate Strategic Objective
The mission of WHO’s Health Emergencies Programme (The Programme) is to help countries, and to coordinator international action, to prevent, prepare for, detect, rapidly respond to, and recover from outbreaks and emergencies.
*Organizational context
In the country of assignment, based on priorities set by the WHO Head of Country Office and the Incident Manager, under the overall guidance of the Health Operations Team lead, the incumbent will act as the focal point for expert advice on case management under the case management coordinator, and within the case management pillar of the response. S/he will provide support to the WHO Country Office (WCO), the Ministry of Health and partners to improve the provision of appropriate clinical and nursing care to patients relevant to a specific disease or hazard/emergency.
*Summary of Assigned Duties


During deployment, the duty station may change, and duties may be modified, based upon the technical needs of the Programme.


While strictly adhering to the WHO standards, the incumbent will


  1. Support incident management with needs assessments and liaise with technical units in establishing needs of the affected population in regard to case management including referral pathways.
  2. Provide technical advice on all issues related to case management, critically reviewing, analysing and using evidence based data for setting up or adapting case management tools, interventions and approaches.
  3. Develop systems and procedures for emergency triage at healthcare facilities.
  4. Support the response teams in instituting appropriate case management measures; provide training to the healthcare workers, hospital management and auxiliaries.
  5. Support to the national and local health authorities to develop and communicate messages with the medical and health communities on clinical features and effective behaviours.
  6. Provide technical advice to the logistics team in the specification and quantity estimations supplies, medications and PPE etc
  7. Coordinate with HQ desks and technical unit (Epidemic Clinical Management, WHE/IHM/EXN and Emergency Medical Teams) and other clinical partners to document clinical features and case management of the patients, identify gaps and recommend corrective actions.
  8. When applicable, contribute to coordination and case management meetings with MoH and clinical partners/EMTs, including case reviews and quality assurance meetings and visits.
  9. Ensure close coordination between clinical management and laboratory response.
  10. Contribute to maintaining an overview of the health related situation in the country, analyse and synthesise incoming field information on treatment, health facilities, and health workers, ensure that updates are provided on a regular and timely basis to all levels of the response.
  11. Where required, provide technical advice on the establishment/strengthening of isolation facilities based on standard guidelines and principles for infection prevention and control as deemed necessary.
  12. Perform any other incident-specific related duties, as required by the functional supervisor.
  1. Recruitment Profile
Competencies: Generic
Describe the core, management or leadership competencies required
(See WHO competency model - list in order of priority, commencing with the most important ones.)
  • Producing results*
  • Respecting and promoting individual and cultural differences*
  • Teamwork*
  • Promoting innovation and organizational learning
  • Communication
  • Building and promoting partnerships across the Organization and beyond
Functional Knowledge and Skills
  • Excellent communication and presentation skills with ability to write in a clear and concise manner and give technical advice and guidance taking into consideration the views of multiple stakeholders and partners in resource-limited contexts;
  • Proven ability to promote consensus, communicate progress and results, and resolve issues in a proactive manner, while ensuring effective work practices and ethics.
*Describe the essential knowledge and the skills specific to the position
Education Qualifications
Advanced university degree (Master’s level or above) in the Medicine or Nursing field, depending on the context of the emergency  e.g. emergency medicine, trauma care, surgery, toxicology, infectious diseases, tropical medicine, from an accredited/recognized institute
Qualification in specialised medicine or nursing, Advanced university degree in Public Health. Additional professional training/specialization in health systems, hospital management, training & education, and/or other related area.
Completion of the WHO Emergency Medical Team coordination cell training course.
At least seven years' practical experience, at the national and/or international levels, in the development, advocacy, planning, implementation of case management and clinical care activities/infectious diseases in outbreak, disaster or humanitarian emergency.
Experience in epidemiology, research and analysis, and/or the development of training tools and databases for monitoring and evaluation purposes.
Previous experience with WHO, other UN agencies, Emergency Medical Teams, health cluster partners, recognized humanitarian organizations or nongovernmental organizations is desirable.
  1. Use of Language Skills
Excellent knowledge of English or French (depending on the country of assignment). Working knowledge of another WHO official language would be an asset.
Other Skills (e.g. IT)
Excellent knowledge of Microsoft Office applications.
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